Designed to empower staff with the skills and knowledge to deliver an exceptional customer experience. Through interactive sessions and practical exercises, you will learn how to understand customer needs, enhance customer interactions, and build lasting relationships.

Course Content:
– What it means to be customer centric
– Knowing your customers and measuring customer experience
– Effective internal and external communication
– Complaint handling
– Continuous improvement cycle

Learning Outcomes:
TBC?

If you are interested in learning more about Customer Experience, email us for more information on the programme and to book your place.


“There is no one better to learn from than the iSales Academy team.”
Nicola Ryall, Managing Director at
Ryall Marketing


Contact us for more information about bespoke training!