The Digital Support Technician occupation is required to maximise the effective use of digital office technologies, productivity software and digital communications. These will include collaborative technologies, and digital information systems.
A Digital Support Technician will select one of the following two options.
A Digital Applications Technician (DAT) helps their organisation and its internal users to maximise the use of digital technologies. They help organisations adapt to and exploit changes in technology to meet objectives and maximise efficiency. They ensure effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems.
A Digital Service Technician (DST) supports external customers and clients through a wide variety of digital channels. A DST helps them access and receive services and provides coaching and support to them in their use of the digital systems. A DST will support external customers and clients to complete and submit data remotely. They will help them to diagnose and resolve problems with their access to and use of digital tools.
Individual training plans will be discussed and agreed with the individual and employer.
Duration & Delivery
Over 15 Months, the course is delivered through blended learning approaches to include classroom, virtual classroom, online technical training and through regular workplace projects and observations.
Structured group training usually takes place bi-weekly with a 1:1 coaching session every 4-6 weeks, unless an alternative approach and schedule is agreed with the employer.
Entry Requirements
Individual employers will set the entry criteria. Level 2 English and Maths must be achieved, prior to taking the end-point assessment.
Apprenticeship Standard: Digital Support Technician
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