iSales recognises and accepts its duty of care under the Health and Safety at Work Act (1974) to provide a safe and healthy working environment for all its employees and learner’s. iSales and its employees will work together to promote safe working practices and prompt and accurate reporting procedures, and to ensure that individuals are aware of their different responsibilities under the Health and Safety at Work Act (1974). The responsibilities of each individual or group are outlined below.

STATEMENT OF ORGANISATION FOR CARRYING OUT HEALTH AND SAFETY POLICY

The Company
The Company, including the Directors, have overall responsibility for Health and Safety within iSales. The Company will, as a responsible employer, make every endeavour to meet its legal obligations under the Health and Safety at Work Act and to specific regulations made under the Act. This is to ensure, in so far as is reasonably practicable, the health and safety of its employees and learner’s. The Company will receive reports from the Health and Safety representatives on the effectiveness of this policy.

The Managing Director
The Managing Director is accountable for ensuring the implementation and management of Health and Safety and the annual review of the policy.

Health and Safety Representatives
The Health and Safety Representatives will hold a formal qualification in Health and Safety. They are required to keep the Managing Director informed of developments which may affect iSales’s responsibilities in respect of Health and Safety and to oversee the implementation and management of the Health and Safety Policy. The Health and Safety Manager is responsible for:

  • Acting as the focal point for day-to-day references on Health and Safety and giving advice or indicating sources of advice
  • Monitoring standards of Health and Safety matters when required
  • Obtaining specialist advice on Health and Safety matters when required
  • Monitoring, producing statistics, investigating and taking action where appropriate and keeping records of accidents and hazardous situations.
  • Reporting events to the Health and Safety Executive as required by the Reporting of Injuries, Diseases, and Dangerous Occurrence Regulations (RIDDOR).
  • Developing, implementing and reviewing Health and Safety arrangements in consultation with appropriate employee representatives.
  • Monitoring compliance with the Management of Health and Safety at Work Regulations and other relevant legislation and associated codes of practice.
  • Managing first aid provision throughout iSales.
  • Advising on appropriate training and development to ensure compliance with the Act.
  • Ensuring, as far as is reasonably practicable, that the work of all external contractors is conducted in a safe manner.

The Health and Safety Manager shall have the delegated authority to order the immediate cessation of any activity which they consider poses an unacceptable risk to the Health or Safety of employees

Head of Apprenticeship Training
The Head of Apprenticeship Training is responsible for implementing the requirements of this policy and the effective management of Health and Safety in their areas of work. In particular, they shall ensure that in their area of work:

  • All staff and learner’s are aware of, understand and implement the Health and Safety Policy.
  • A safe place of work and safe systems is established and maintained.
  • Any Health and Safety problems are resolved, as far as they are able to do so, referring to the Health and Safety Manager for advice and further assistance if necessary.
  • Appropriate Health and Safety records are kept and maintained.
  • Regular safety inspections are conducted with remedial actions undertaken in a timely manner.
  • Suitable and sufficient risk assessments are conducted, and adequate control measures implemented – see risk assessment process for detailed information.
  • All staff and learners are given an appropriate Health and Safety induction.
  • Requirements for information, instruction, training and supervision are identified and provided to safeguard, as far as is reasonably practicable, the health, safety and welfare of all staff, learner’s and others affected.
  • All staff and learners are encouraged to contribute positively to their own health, safety and welfare.
  • All learning takes place, as far as is reasonably practicable, in a safe, healthy and supportive environment.

All Employees
All employees, whether permanent, temporary or contracted, are expected to:

  • Be conversant with the fire, evacuation and first-aid emergency procedures and apply them as required.
  • Know the specific control measures to be adopted in their own area of work and ensure they are applied.
  • Be conversant with, and comply with, the Health and Safety Policy and associated arrangements.
  • Follow any safe systems of work in place including but not limited to the procedures for handling accidents and ill health of learners.
  • Check that all required risk assessments are in place and readily available before undertaking any work-related activities.
  • Ensure that all portable electrical equipment in use carries a valid test sticker.
  • Bring to the attention of the appropriate line manager concerns over matters affecting Health and Safety.
  • Observe standards of dress and hygiene consistent with Health and Safety.
  • Exercise good standards of housekeeping and cleanliness consistent with Health and Safety.
  • Use and not wilfully abuse, neglect or interfere with things provided for their own safety and/or the safety of others.
  • Co-operate with other staff in promoting improved safety measures in iSales and comply with instructions given by their line manager in relation to Health and Safety.

In addition to the responsibilities listed for All Staff, trainers are expected to:

  • Ensure that all learner’s through the quality of their learning experience can gain an understanding of the importance of Health and Safety, understand how hazards are identified, risks are assessed and the principles of control measures and develop a set of safe behaviours so that they play an active part in the process and acquire practical, transferable skills from their experience.
  • Exercise effective supervision of their learner’s.
  • Ensure learner’s follow evacuation procedures when required.
  • Be aware of iSales’ first aid procedures in relation to learner’s.
  • Ensure activity/area specific risk assessments and control measures are understood and applied by all learners.
  • Deliver a Health and Safety induction to all learner’s, commensurate with risk, and conduct checks on the learner’s’ understanding.
  • Give clear instructions and warnings to learner’s as often as necessary (notices, posters and handouts are not enough).
  • Ensure learners, where necessary, correctly use protective equipment, clothing, guards, safe systems of work etc.

Learners

  • Exercise personal responsibility for the safety of themselves and their colleagues.
  • Observe standards of dress consistent with safety and hygiene.
  • Follow the instructions of staff in relation to safety and particularly in the use of tools, machines and apparatus.
  • Obey all the safety rules of iSales and in particular the instructions of staff given in an emergency.
  • Use and not wilfully abuse, neglect or interfere with things provided for their safety.
  • Comply with the Health and Safety Policy and associated arrangements, in particular those relating to smoking, alcohol and drugs.

STATEMENT OF ARRANGEMENTS FOR CARRYING OUT THE HEALTH AND SAFETY POLICY
iSales will conduct its Health and Safety activities in accordance with the Health and Safety Policy and associated arrangements. The chain of responsibility for Health and Safety matters within iSales will be through the normal management structure and as outlined in this policy. The Health and Safety Manager will receive reports from staff with responsibility for Health and Safety to monitor how it is meeting its legal obligations under the Health and Safety at Work Act (1974), (including both internal and external audit reports). All Health and Safety procedures will be reviewed by the Managing Director and Health & Safety Manager annually, or sooner if prompted by external factors such as legislative changes, new or revised Approved Codes of Practice, guidance or internal factors such as audit findings, accidents, work-related ill health, organisational changes etc.
Policy and procedural documents and forms (new or revised) will be made available to all staff via email as soon as they are adopted. It is the responsibility of all managers to be aware of iSales’ Health and Safety Policy and procedural documents and to ensure that their staff, (permanent or temporary), are able to access relevant Health and Safety documents.
This Health and Safety Policy should be read in conjunction with other iSales policies and procedures including the Safeguarding Policy and Learner Accident and Ill Health Policy.

Reviewing the Policy
This policy is reviewed fully at least annually by the Managing Director.

Version last updated: June 2025