Designed to help staff members understand the importance of equality, diversity and inclusion in the workplace through engaging discussions and practical activities. You’ll learn to recognise and address biases, foster a culture of respect, and promote inclusivity.

Course Content:
– Understanding equality, diversity and inclusion
– The diversity model
– Legislation protecting diversity
– Equality to Equity
– Unconscious Bias and Stereotypes
– Organisational approach
– Cultural Competence and Sensitivity
– Learner Commitment and Next Steps

Learning Outcomes:
– Can describe the benefits of Diversity, Equity & Inclusion
– Can recognise the differences between Equality and Equity
РCan identify the benefits of valuing people’s differences in the workplace
– Can state the various legislations that protect diversity
– Can give examples of unconscious biases and describe how common stereotypes can impact on team dynamics and customer service
– Can explain how inclusive language can lead to positive change
– Can describe ways that policies or working practices can be used to support EDI within the hospitality industry

If you are interested in learning more about Equality, Diversity and Inclusion, email us for more information on the programme and to book your place.


“I can highly recommend what iSales Academy has to offer. I cannot recommend them highly enough!”
Matt O’Conner, Managing Director at
John O’Conner


Contact us for more information about bespoke training!